Contact Us

If you have any questions about our services, you can contact the company's various departments using the following email or phone.

24/7 Support
Round-the-clock phone and email enquiries
Hong Kong local team
Kwun Tong KOHO data center and operations
24-hour hotline
(852) 2549 7978
Departmental email routing
Enquiry / Sales / Technical hotline

Click here to enquire

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Your Name * Company Name Contact Number * Email * Enquiry Type Enquiry Details * By submitting, you agree that we may use the above information to process your enquiry. Submit Enquiry

More Convenient Contact Methods

phone
- (852) 2549 7978
Fax
- (852) 3003 0183
Contact Email List
- Enquiry Servicesask@timway.com
- Customer Servicecs@timway.com
- Sales or Partnership Programmesales@timway.com
- Billing Issuesbilling@timway.com
- Technical Supportsupport@timway.com
Address
- 73-75 Hung To Road, Kwun Tong, Kowloon
  KOHO 4/F
24-hour phone or email support service
- Phone / Email Support24 hours
- Please call(852) 2549 7978
- or emailask@timway.com

FAQ

Frequently asked questions

Before submitting an enquiry, you can first check the following frequently asked questions. Some questions can be quickly answered on your own.

How long does it take to get a reply after submitting an enquiry?

We provide 24-hour phone or email support. You are welcome to call (852) 2549 7978 or email ask@timway.com to enquire, and we will contact you as soon as possible.

Which email department should I contact?

For general enquiries, you can email ask@timway.com; for customer service, use cs@timway.com; for sales or partner programs, use sales@timway.com; for billing issues, use billing@timway.com; for technical support, use support@timway.com.

Where is the office address?

We are located at KOHO 4/F, 73-75 Hung To Road, Kwun Tong, Kowloon. If you need to visit in person for a discussion, it is recommended to call (852) 2549 7978 or email first to make an appointment.

What is the fax number?

The fax number is (852) 3003 0183.